7jaye FAQ — Common Questions & Help Center

Yes, 7jaye has a dedicated mobile app for both Android and iOS. However, it's not available on the Google Play Store or Apple App Store — you'll need to download it directly from the site.

Steps to download on Android:

• Go to your phone's Settings → Security → enable "Allow installation from unknown sources".
• Visit 7jaye.net, then click the "Download App" button in the menu or footer.
• Once the APK file has downloaded, open it and install — it takes about 2–3 minutes.

On iPhone (iOS): Open 7jaye.net in Safari → tap the "Share" icon → select "Add to Home Screen" — this creates an app-like icon on your home screen.

The app offers native push notifications, faster loading, and a smoother live betting experience. For any issues, reach out via live chat.

Yes, once logged in to 7jaye, you can view live scores and match statistics in real time in the Sports section. Scores refresh every 5–10 seconds.

Live Streaming:

• Live video streams are available for selected cricket, football, and tennis matches.
• A minimum balance or an active bet is required in your account to watch the stream.
• Live matches are listed separately under the Live tab in the Sports menu.
• A "Live" icon next to a match means streaming is available.

A lower streaming quality option is available to save data — you can select it from the settings icon within the stream window.

For security reasons, your mobile number cannot be changed directly from settings — it must be done through support. This is intentional, to prevent anyone from changing another person's number without authorization.

How to change your mobile number:

• Log in and reach us via live chat or at support@7jaye.net.
• Submit a request for "Mobile Number Change".
• To verify your identity, your NID number will be used and an OTP will be sent to your registered email.
• Once verified, the new number is registered — typically within 24 hours.

The same process applies to other profile details such as email or username. Name changes are matched against the name on your KYC documents — changes to a different name are not permitted.

Claiming the 7jaye welcome bonus is straightforward — no promo code needed. Simply complete your registration, make your first deposit, and the bonus will be credited to your bonus wallet automatically.

Bonus Details:

• Amount: 100% of your first deposit, up to ৳10,000.
• Minimum deposit: ৳200 — the bonus will not activate for amounts below this.
• Bonuses are credited to your bonus wallet and cannot be withdrawn directly.
• Wagering Requirement: bonus amount × 5 — meaning a ৳1,000 bonus requires ৳5,000 in bets.
• Once wagering is complete, the bonus transfers to your main wallet and is available for withdrawal.
• Bonuses must be used within 30 days of registration, or they will expire.

To view current offers and full terms, On the Promotions page Go.

Forgetting your password is completely normal. The 7jaye password reset process is straightforward and usually takes under 5 minutes.

Password reset steps:

• Click the "Forgot password?" link on the login page.
• Enter your registered mobile number or email address.
• A reset link will be sent via SMS or email — valid for 30 minutes.
• Click the link to set a new password.
• Log in with your new password — your old one will no longer work.

If you don't receive the SMS or email, check your spam folder or wait 5 minutes. If the problem persists, contact us via live chat in Bangla — after verifying your identity, the support team will help you reset your password.

KYC at 7jaye is required before your first withdrawal — you don't need to do it at registration. That said, completing it early means no delays when you're ready to cash out.

What you'll need for KYC:

• Proof of identity (one of the following): National ID (NID) or passport. Both front and back photos must be clear.
• Selfie: A selfie holding your NID or passport — both your face and the document must be clearly visible.
• Proof of address (optional, required for higher limits): Bank statement or utility bill.

Process & Timeframe:

• Go to Dashboard → Profile → "KYC Verification" tab and upload your photos.
• With clear images, approval usually takes 12–24 hours.
• Once your KYC is approved, you'll be notified by email and SMS.
• If rejected, you'll be notified of the reason and given the opportunity to resubmit.

If you have any questions during the KYC process, reach out via live chat — our support team is available in Bengali.